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Illegal usage of National IDs
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| Each AsiaSoft Passport is a personal account that is uniquely identified with the owner's National ID. AsiaSoft shall use the National ID as means of verification and identification of our members during: |
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• Event participation and prize collection
• Reporting of lost password/security PIN/login ID
• Reporting on problems with A-Cash
• Reporting of hack incidents
• Ownership dispute triggered by Trading of Accounts |
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In accordance with GrandChaseSEA’s Terms of Use, any account with information deemed invalid will be suspended. Upon receiving report on illegal usage of national ID, AsiaSoft shall suspend the passport account that bears the disputed national ID. Investigations will be carried out, which shall require dispute parties' verification of national ID and other account’s information. Ultimately, the rightful owner of the national ID will be returned with his/her right of use of the national ID to register for an AsiaSoft Passport account. The existing account which made illegal use of the national ID will be wiped.
Note that National ID is used as a legal means to verify and identify a person around the world. Illegal usage of National ID can lead to criminal investigations by the relevant authorities if the owner wishes to pursue the offence. |
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Multiple AsiaSoft Passports
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| It has come to our attention that some players have registered for multiple AsiaSoft Passports. Please note that each player is only allowed to register for one AsiaSoft Passport. Players suspected of having multiple AsiaSoft Passports will face the following actions: |
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Suspected multiple AsiaSoft Passports holders
• Suspension of all suspected AsiaSoft Passports for identity verification.
• All AsiaSoft Passports failing to be verified within 90 days will be wiped. |
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| Players will not be able to login to their AsiaSoft Passport and are required to perform an identity verification. If this is not done within 90 days, the AsiaSoft Passports together with all game accounts will be wiped. No refunds will be made for any A-Cash or items left within. |
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Prohibited In-Game Name (IGN)
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Please be careful in name selection. Read the Terms of Use and respect our rules regarding character name selection.
If you have a character name that goes against our Terms of Service, please change it immediately.
For characters with unacceptable names created, the AsiaSoft Passport will be suspended for verification.
Upon verification, nickname must be changed within 24 hours of release. Otherwise, it will be re-suspended as 2nd time offence.
For 2nd time offence – A ban period of 7 days will be awarded. After verification the nickname must be changed within 24 hour of release. Else it will be re-suspended as 3rd time offence.
For 3rd time offence – A ban period of 14 days will be awarded. And your character name will be changed by the administrator.
Each additional offence will have 7 days added to the suspension period |
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For simple reference, avoid:
1. Impersonation of GM names
2. Sexual context
3. Obscene body organs
4. Vulgarity or otherwise offensive, or may cause confusion
5. Drug/Narcotic references
6. Action phrases or complete sentences such as "Youwillnotsurvive", "killme".
7. Names that is or may be illegal or is or may be protected by trademark or other proprietary
rights laws
8. Names reference to hacking such as "haaacker", "goodbotter"
9. Names that make no sense or created to confuse other users with letter masking such as "0liveOlL", "lksdjflij". (I.e. switching "i"s for "L"s and zeros for the letter "o").
10. Otherwise inappropriate. |
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| If we believe you have created an account to mislead, confuse or annoy other players with the spelling of the name, the administrator will either ban or rename you. If you are concerned or in doubt about a name choice, we suggest you do not use it. |
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Hacking
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Those who are caught in violation of game play rules must be summarily punished to protect the general interests of other players.
The following rules will be implemented starting 28th December 2007. |
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Definition:
Usage of third-party applications, memory editors, trainers or debuggers (or otherwise commonly termed as, hack tools) in altering the Game, Game Service, or Game Client in any manner whatsoever, which may, or may not, lead to an unfair advantage in the game play, and over other players. This also includes the act of bypassing, halting or modifying any form of authorized protection system deployed during the execution, and running, of the Game, Game Service, Game Client, nProtect and GameGuard, in manner whatsoever.
If caught, the penalties for hacking include, but are not limited to:
Game account(s) banned, and barred from access, will vary in duration in accordance with the following offences:
Requesting of Hack Tools = 3 days
Selling/Advertising of Hack Tools, or Services = Admin fee + 30 days ban + verification (Refer to Advertising for more information)
In-Game Hacking = Admin fee + 30 days ban + verification |
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Players will not be able to access the offending game account in any way during the ban period. In addition to the basic ban period, all offenders (except for requesting of hack) will be granted:
a) Mandatory Inventory Reset
Offenders’ account will have their GP reset to default 200GP and removal of all GP Items on Character. Character’s experience points will be reset to default 0 EXP.
b) Optional Account Reactivation
Offenders may opt to reactivate their GrandChaseSEA account after serving their mandatory ban. This can be done by paying an administrative fee of 2 times of their Highest Character Level for first time offender caught in violation of game play rules. Second time offenders will be charged 3 times of their Highest Character Level administration fee and third time offenders will face a permanent ban.
Example for First time offender:
To reactivate a banned account for First offence with a character level of 10, a charge of SGD$20.00 is payable (Tax inclusive, where applicable).
Example for Second time offender:
To reactivate a banned account for Second Offence with a character level of 10, a charge of SGD$30.00 is payable (Tax inclusive, where applicable).
Note: Payments should be made at our Customer Service Centre for all Singapore based players or via online payment method for non-Singapore based players
ii) Opt to proceed with the account suspension after the ban;
Any banned offenders who choose not to perform the required identity verification and submission of the administrative fee will continue to have their account suspended.
c) Permanent GrandChaseSEA account suspension for repeat offenders
Third time offenders will face permanent suspension of GrandChaseSEA game account irregardless of any previous reactivation, or reinstatement, of their GrandChaseSEA game accounts.
* All GM’s decisions are final in the game.
* Appeals will not be entertained.
* Items once removed, will not be reinstated under any circumstances.
If the user finds that the penalties too heavy, please be reminded that these are the consequences for hacking, and cheating, in the game. Do not hack or cheat.
AsiaSoft places a very important emphasis on fair play as it is essential in the gaming community.
All banned accounts (for hacking, advertising hack, selling cash items, selling accounts etc.) will result in their respective Passport being suspended for security, and investigative reasons. Affected players will not be able to login into their Passport and are required to perform an identity verification for the purpose of reactivating, and reinstating, their AsiaSoft Passport accounts. If the stipulated remedy of performing identity verification is not done within 90 days, the affected AsiaSoft Passport account together with all game accounts will be wiped. Existing game accounts and in-game items, inclusive of any form of in-game currency, therein will, and are, not transferable, refundable or exchangeable in manner whatsoever. Any A-Cash items, or responding balance, will, and are, not transferable, refundable or exchangeable in manner whatsoever. |
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Scamming
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Those who are caught in violation of game play rules must be summarily punished to protect the general interests of other players.
The following rules will be implemented starting 28th December 2007. |
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Definition:
GM Impersonation
Any attempt to pass off or falsely represent any of the Administrative staff (e.g. Game Masters) towards other players.
Account Scam
Any attempt to induce another player in revealing his/her user id and/or password through any means.
A-Cash Scamming
Any attempt to gain possessions or valuables (A-Cash items, Prepaid Card, etc) from another player through trickery and deceit.
Any attempt to trade with another player with promise of benefit for him/her but failing to fulfill his/her own part of the agreement.
Penalty for scamming include:
Accounts banned from playing will vary in duration in accordance with the type of offences:
Scamming = 7 days |
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If user finds that the penalties are too heavy, then do not scam or cheat.
Fair play is important in the gaming community.
All banned accounts (for hacking, scamming, advertising hack, selling cash items, selling accounts etc.) will result in their respective Passport being suspended for security reasons. Players will not be able to login into their Passport and are required to perform an identity verification. If this is not done within 90 days, the Passport together with all game accounts will be deleted. No refunds will be made for any A-Cash or items left within. |
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Advertising
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Those who are caught in violation of game play rules must be summarily punished to protect the general interests of other players.
The following rules will be implemented starting 28th December 2007. |
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Definition:
Any attempt to distribute third-party software (hack tools) and/or any means to increase the publicity of any third-party websites to other players for gains, commercial or otherwise.
Penalty for selling/advertising hack includes, but not limited to, the following:
Accounts banned, and barred from access, will vary in duration in accordance with the following offences:
Selling/Advertising of hack = Admin fee + 30 days + verification
Players will not be able to access the offending game account in any way during the ban period. In addition to the basic ban period, all offenders (except for requesting of hack) will be granted:
a) Mandatory Inventory Reset
Offenders account will have their GP reset to default 200 GP and removal of all GP Items in Character. Character’s experience points will be reset to default 0 EXP.
b) Optional Account Reactivation
Offenders may opt to reactivate their GrandChaseSEA account after serving their mandatory ban. This can be done by paying an administrative fee of 2 Times of Highest Character Level for first time offender caught in violation of game play rules. Second time offenders will be charged 3 times of their Highest Character Level administration fee and Third time a permanent ban.
Example for First time offender:
To reactivate a banned account for First offence with Character Level of 10, a charge of SGD$20.00 is payable (Tax inclusive, where applicable).
Example for Second time offender:
To reactivate a banned account for Second Offence with Character Level of 10, a charge of SGD$30.00 is payable (Tax inclusive, where applicable).
Note: Payments should be made at our Customer Service Centre for all Singapore based players or via online payment methods for non-Singapore based players
ii) Opt to proceed with the account suspension after the ban;
Any banned offenders who choose not to perform the required identity verification and submission of the administrative fee will continue to have their account suspended.
c) Permanent GrandChaseSEA account suspension for repeat offenders
Third time offenders will face permanent suspension of GrandChaseSEA game account regardless of any previous reactivation, or reinstatement, of their GrandChaseSEA game accounts.
* All GM decisions are final in the game.
* Appeals will not be entertained.
* Items/GP once removed, will not be reinstated under any circumstances.
If the user finds that the penalties are too heavy, it is a reminder that these are the consequences for hacking, and cheating, in the game. Do not hack or cheat.
AsiaSoft places a very important emphasis on fair play as it is essential in the gaming community.
All banned accounts (for hacking, advertising hack, selling cash items, selling accounts etc.) will result in their respective Passport being suspended for security, and investigative, reasons. Affected players will not be able to login into their Passport and are required to perform identity verification for the purpose of reactivating, and reinstating, their AsiaSoft Passport accounts. If the stipulated remedy of performing identity verification is not done within 90 days, the affected AsiaSoft Passport account together with all game accounts will be wiped. Existing game accounts and in-game items, inclusive of any form of in-game currency, therein will, and are, not transferable, refundable or exchangeable in manner whatsoever. Any A-Cash items, or responding balance, will, and are, not transferable, refundable or exchangeable in manner whatsoever.
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Harassment
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Those who are caught in violation of game play rules must be summarily punished to protect the general interests of other players.
The following rules will be implemented starting 28th December 2007. |
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Definition:
Cursing / Swearing
Usage of offensive words or verbal abuse against another causing hurt and discomfort to the other party.
Threatening / Blackmailing
Any attempt to force another player to do something against his/her will with threats of harm / undesirable consequences
Sexual Harassment
Any attempt to engage in a conversation of sexual nature with another player leading to discomfort and embarrassment.
Text Flooding
Any attempt to repeatedly flood or spam the public chat box with text, constituting a public nuisance.
Invite Floods
Any attempt to repeatedly flood or spam a player with party invites, buddy list invite, chat invites and trade invites causing disturbance to the other party.
Penalty for harassing include:
Accounts banned from playing will vary in duration in accordance with the type of offences:
Harassment =1st Warning (1 Day Yellow Card)
2nd Warning (14 Days Red Card + 50% EXP Reduction)
* All GM decisions are final in the game.
* Appeals will not be entertained.
* Items once removed, will not be reinstated under any circumstances.
* Offenders may opt to be released from Red Card by paying an administrative fee of 1 Times of Highest Character Level.
Example:
To release a account with Character Level of 10, a charge of SGD$10.00 is payable (Tax inclusive, where applicable).
Note: Payments should be made at our Customer Service Centre for all Singapore based players or via online payment methods for non-Singapore based players.
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| If user finds that the penalties are too heavy, then do not harass.
Fair play is important in the gaming community. |
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Trading of GrandChaseSEA Accounts
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An AsiaSoft Passport account is a personal account that can be used to register, and access, multiple game services and functions that are provisional under AsiaSoft, and is not limited to GrandChaseSEA only. Please treasure and safeguard your AsiaSoft Passport account at all times with extreme precaution and care.
It has come to our attention that the buying and selling of AsiaSoft Passport accounts and game accounts are taking place within GrandChaseSEA. Please kindly note that such activities are not desirable in GrandChaseSEA and that the sellers and buyers will be, and are, solely responsible for their actions and any subsequent consequences that may arise from such transactions. |
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We would like to draw all players' attention to the notation that trading of accounts might very likely lead to the following possible scenarios:
Seller recovers sold account
Seller sells AsiaSoft Passport / GrandChaseSEA account to buyer.
Seller regrets and wants the account back. Buyer refuses.
Seller reports that his/her account been hacked, to AsiaSoft.
With correct particulars provided (such as Name, National ID, Address etc.), AsiaSoft will return the account to the Seller, who is deemed to be the owner.
Selling Banned Accounts
Seller sells AsiaSoft Passport / GrandChaseSEA account to buyer.
During trading, the account is banned when the seller uses a hack.
Buyer had already paid the money for the account but seller refuses to refund.
Buyer reports to AsiaSoft on the situation.
AsiaSoft will not lift the ban and account will be terminated as it does not belong to buyer after verification.
Seller Passport suspended due to Buyer's Actions
Seller sells AsiaSoft Passport / GrandChaseSEA account to buyer.
Buyer repeatedly infringing the Abuse Policy and account is banned.
Seller's AsiaSoft Passport account which the bought GrandChaseSEA account belongs to will be banned too.
In any of the above scenarios, it is unfair to both the buyer and seller. AsiaSoft cannot be held responsible, nor is liable, for the actions of the parties involved as it is done solely on their accord. Both parties will risk taking losses, particularly the buyer, in the event that A-Cash credits are involved. In the 1st scenario, if the buyer were to hypothetically charge any A-Cash into the account, the seller could simply conduct a report and claim back the account by reporting the account has been hacked.
Hence, for any possible ownership claims, members are advised to submit valid particulars such as Name, National ID, Address, Date of Birth etc. in order to prevent disputes over ownership. In accordance with AsiaSoft Passport Terms of Use, any account with information deemed invalid will be suspended. Members may submit a request to correct their information via QBox before further actions will be taken to suspend erroneous, or invalid, AsiaSoft Passport accounts as well as its respective game accounts therein. |
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During investigations, any account that is registered with a National ID that belongs to another person will be accredited back to its rightful owner after proper identity verification has been conducted.
Penalty for selling, buying and trading of accounts include, but not limited to:
There is an administrative charge of SGD$50.00 for resolving ownership claims.
Any AsiaSoft Passport account that has been sold for commercial gains will have all of its existing game accounts deleted before being accredited back to its rightful owner.
Any AsiaSoft Passport account that has been traded, or bartered, in exchange for another AsiaSoft Passport account will have all of its existing game accounts deleted before being accredited back to its rightful owner.
In the event that the affected AsiaSoft Passport account contains information that could not be verified, or when all means of to attempt a proper verification has been exhausted, during the resolution process (e.g. fake National ID), the passport will be terminated, and deleted.
All banned accounts (for hacking, advertising hack, selling cash items, selling accounts etc.) will result in their respective Passport being suspended for security, and investigative, reasons. Affected players will not be able to login into their Passport and are required to perform identity verification for the purpose of reactivating, and reinstating, their AsiaSoft Passport accounts. If the stipulated remedy of performing identity verification is not done within 90 days, the affected AsiaSoft Passport account together with all game accounts will be wiped. Existing game accounts and in-game items, inclusive of any form of in-game currency, therein will, and are, not transferable, refundable or exchangeable in manner whatsoever. Any A-Cash items, or responding balance, will, and are, not transferable, refundable or exchangeable in manner whatsoever. |
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Exploiting of Glitches/Bug/In Game Mechanics
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| Please be informed that exploitation of bugs/glitches/in-game mechanics to gain unfair advantages is a serious offence. One found doing so will result in account suspension. This extends to players caught doing swaps to gain Ranking Scores. |
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If caught, the penalties for exploitation will be as follow:
Exploiting
14 Days Red Card + 50% EXP Reduction
Repeated offender
14 days in-game suspension
* All GM decisions are final in the game.
* Appeals will not be entertained.
* Items once removed, will not be reinstated under any circumstances.
* Offenders may opt to be released from Red Card by paying an administrative fee of 1 Times of Highest Character Level.
Example:
To release a account with Character Level of 10, a charge of SGD$10.00 is payable (Tax inclusive, where applicable).
Note: Payments should be made at our Customer Service Centre for all Singapore based players or via online payment methods for non-Singapore based players.
AsiaSoft places a very important emphasis on fair game play as it is essential in the gaming community.
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